GE Capital Fleet Services
In providing products or services to our customers’ drivers (“you”), GE Fleet Services (“we” or “us”) rely heavily on personal information about you to ensure that our customers and their drivers are provided with the best products and services possible. We want you to understand what personal information about you we collect and how we use and share it, and what steps we take to protect the security of your personal information.
Information We Collect
Uses of the Information
Information We Share with Others
Our Security Procedures
Retention of Information
Your Access to Information
How This Policy Applies to You
Resources & How to Contact Us
I. Information We Collect: We collect personal information about you such as:
your name, home address, home phone and/or cell phone number(s), social insurance number, date of birth, driver licence number, driver history record, whether you wear eyeglasses, employment related information such as employee identification number and employment status, contact information (telephone, fax, email), credit card or banking information, spouse / domestic partner information, personal and business mileage information, fuel and vehicle maintenance purchase information, vehicle description and maintenance information, traffic violations, parking tickets, toll highway charges and vehicle accident information
from many sources including from you directly, from your employer, from provincial Ministries of Transportation, from toll highway operators, from fuel and vehicle maintenance/repair suppliers and from police reports.
We do not obtain your consent when we collect “publicly available information” about you such as a public directory listing of your name, address or telephone number. Your consent is not required for us to collect “publicly available information” as this is not considered to be “personal information about you” at law.
II. Uses of the Information: We collect personal information about you to enter into, maintain and carry out our agreements with your employer relating to the provision, maintenance, repair and diisposition of vehicles provided to you by your employer.
Specifically, we use personal information about you in order to provide any or all of the following services to your employer:
- facilitate the purchase and delivery of the company-provided vehicle(s) assigned to you
- dispose of the vehicle when requested by your employer
- obtain driver history reports in respect of you and any other person who will be permitted to drive the company-provided vehicle in accordance with your employer’s fleet policy
- authorize maintenance and repairs to your company-provided vehicle
- reporting and billing services related to the use of the fuel and maintenance charge card that may be provided to you
- prepare taxable benefit calculations relating to your use of the company-provided vehicle
- administer accident claims relating to the use of the company-provided vehicle
- administer payments of tolls, parking tickets, registration fees and other similar third party payments
- facilitate the delivery of communications to you relating to your company-provided vehicle, such as product notifications or safety recall notices.
We also use personal information about you for purposes of complying with applicable laws and GE policies.
Personal information about you will not be used for any other purpose without your consent.
Other than to provide the above services to your employer we do not provide or sell personal information about you to any outside company in order to market their own products or services to you without your explicit permission.
However, we may share personal information on a confidential basis with external service providers who process your personal information only to assist us with the uses that you have consented to or in accordance with applicable law.
We also provide personal information where required by law or in an emergency situation, as permitted by law.
Please note that information such as aggregate information or “blind” data without personal identifiers may be used for business purposes other than those identified above and we may share such non-personal information with third parties.
V. Retention of Information: We keep personal information about you only as long as we need it: (i) to provide all of the services described above; or (ii) to meet any legal and audit requirements. We have retention guidelines that meet these requirements.
VI. Your Access to Information: Personal information provided to us by you, or obtained subsequently with your consent, is maintained in a separate file. We manage this file from our offices located in Mississauga, Ontario.
You have the right to request access to the personal information in your file or request a correction to it.
You may also request that we discontinue maintenance and use of your personal information for the permitted purposes. Such a request, however, may not be completed until there are no longer any remaining obligations between us and your employer in respect of your company-provided vehicle, any fuel and maintenance charge card that may be provided to you or any of the above services. Your request may also result in the termination of your eligibility for a company-provided vehicle.
You may access personal information about you by contacting our customer service representative at 800-411-8500 (select English or French; select “0” and have your fleet # and unit# ready).
There’s no charge for verifying or correcting information about you. Depending on the circumstances, there may be a charge if you want a copy of records that we have already given you. We will inform you beforehand of any applicable charges.
VIII. Resources & How to Contact Us: If you have questions or concerns about the privacy of personal information about you, please call us at 800-411-8500 (select English or French; select “0” and have your fleet# and unit# ready). Our representative will be pleased to help you.
In most cases, a concern is resolved simply by telling us about it and discussing it with us. You should be able to get swift results by talking to our representatives. But if you still have unresolved concerns, you may contact our Privacy Officer as follows:
GE Fleet Services
5255 Solar Drive
Mississauga, Ontario L4W 5H6
Attention: Privacy Officer
If the issue is still not resolved to your satisfaction, you may file a complaint with the Privacy Commissioner of Canada at firstname.lastname@example.org or by calling 1-800-282-1376.